What are the hours of the Memphis-Shelby County Schools (MSCS) Family Care Centers?
The Memphis-Shelby County Schools (MSCS) Family Care Centers are open year-round, except for District In-Service dates and federal holidays.
FLICKER CLINIC (130 Flicker St.)
Open on school days from 7 a.m. – 6 p.m. and from 7 a.m. – 5 p.m. during the summer and on school holidays.
HACKS CROSS CLINIC (8071 Winchester Rd.)
Open on school days from 7 a.m. – 2 p.m.
Who can visit an MSCS Family Care Center?
The MSCS Family Care Centers are open to all active MSCS employees with a valid MSCS employee ID, as well as any family members covered by the employee’s MSCS health insurance plan.
PROOF OF ELIGIBILITY: MSCS employees must show their valid MSCS ID badge. Family members who visit an MSCS Family Care Center must have an insurance card proving they are covered by a current employee’s MSCS health plan, as well as a copy of the employee’s valid MSCS ID.
CONTRACT EMPLOYEES: Contract employees are not eligible to access the clinics. Only individuals who are primary employees of Memphis-Shelby County Schools (i.e. payroll check processed by MSCS) and family members covered on the employee’s MSCS insurance plan are eligible to visit the MSCS Family Care Centers.
RETIREES: Retirees that pay into the MSCS insurance plan are eligible to visit the Family Care Centers. Retirees will have to pay their copay. Retirees on Medicare and/or Medicaid are not eligible to visit, as there is no coordination of health insurance benefits. Retirees are encouraged to maintain continuity and relationships with their primary care providers.
Must I have MSCS health insurance to visit an MSCS Family Care Center?
Active MSCS employees with a valid MSCS ID do not have to be covered by an MSCS insurance plan to visit. However, an employee’s family members can visit only if they are covered by an MSCS insurance plan.
Is it necessary to schedule an appointment?
- Appointments are required for ALL medical services in order to limit wait times as much as possible. NO WALK-INS.
- All on-the-job injuries (OJIs) or possible OJIs must make appointments.
- APPOINTMENTS can be scheduled by calling (901) 416-6079.
What is the cost for an MSCS employee to visit an MSCS Family Care Center?
There is no co-pay for any active MSCS employees with a valid MSCS ID badge to visit a Care Center.
LAB WORK & PRESCRIPTIONS: In-house labs and any prescribed in-stock generic medications are included in the cost-free services for eligible MSCS employees. No billing will occur to the employee at the clinic.
OFF-SITE REFERRALS: Co-pays and billing associated with an employee’s selected health insurance plan will apply only when seeking or referred for additional services from an off-site primary care physician/specialist. MSCS employees not covered by an MSCS insurance plan can refer all specific billing questions regarding off-site medical care to the Employee Benefits Office.
What is the cost for family members on an eligible employee’s MSCS insurance plan to visit an MSCS Family Care Center?
Family members covered by an employee’s MSCS health insurance plan will be charged a co-pay as listed on the member’s MSCS insurance card.
FEE COLLECTION: Cash is not accepted as a co-pay fee at the clinic.
Only credit cards, debit cards, flex cards, checks or money orders will be accepted at either location.
WHAT DOES THE FEE COVER? The co-pay for family members includes the cost of the office visit, as well as any in-stock generic medications that are prescribed. Prescribed medications that are not in-stock will be called in to a patient’s preferred pharmacy. The patient will be required to pay any costs associated with his or her selected MSCS insurance plan.
*During inclement weather, the Family Care Centers will only close if the district office closes or has an early closing. If you have a scheduled appointment, please call before you come. *
